Terms & Conditions

General Terms and Conditions:


These website Standard Terms and Conditions written on this webpage shall manage your use of our website, accessible at www.natrajbus.net. These terms will be applied fully and affect your use of this website. By using this website, you agreed to accept all terms and conditions written in here. You must not use this website if you disagree with any of these website standard terms and conditions.

Intellectual Terms & Conditions

1.The website & schedule own by Natraj Travels is referred as "Natraj Bus" and "customer" is the one who is doing web transaction like booking tickets, cancelling tickets, reprint of ticket or any transaction related to booking. “Third Party” refers to schedule which are not owned by Natraj Travels.

2.The arrival and departure times mentioned on the ticket are only tentative timings. However the bus will not leave the source before the time that is mentioned on the ticket.

3.Cancellation charges of other Third party operator will be displayed while making the cancellation, as it changes from time to time. (After Departure / Same Day Cancellation No Refund).

4.Cancellation charges for schedules of Natraj Travels

No Cancellation Allow Within 24 Hours : No Refund

5.Date and time change is not permitted

6.It will take 7 -10 working days to get your "Refund money" back to your account.

7.Passengers are required to furnish the following at the time of boarding the bus:

a. A copy of the ticket (A print out of the ticket or the print out of the ticket e-mail).

b. Identity proof (Driving license, Student ID card, Company ID card, Passport, PAN card or Voter ID card).

8.Natraj Travels is not responsible for

Bus not departing / reaching on time The bus operator canceling the trip due to unavoidable reasons
The baggage of the customer getting lost / stolen / damaged
The bus operator changing a customer’s seat at the last minute to accommodate a lady / child
The customer waiting at the wrong boarding point (please call the bus operator to find out the exact
boarding point if you are not a regular traveller on that particular bus)
The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to
take customers to the bus departure point

Third party bus operator’s employees being rude

Third party bus operator’s bus seats etc not being up to the customer’s expectation

9. In case of Air Conditioning / Video failure before departure, no refund or cancellation will be made

10. Ticket purchased through the web should be cancelled only through the web by passengers

11. We as a merchant is not responsible for bank details provided during booking, since such information is processed on secure bank website.

12. The maximum liability of Natraj Travels will be upto the ticket amount

13. Subject to the Vita Jurisdiction only

14. Management of Natraj Travels, has the right to change or modify the rules without prior notification.

15. Rescheduled Ticket cannot be cancelled.

You are granted a limited license only for purposes of viewing the material contained on this website.


You are specifically restricted from all of the following:  

No Warranties  

This website is provided "as is," with all faults, and the operator expresses no representations or warranties, of any kind related to this website or the materials contained on this website. Also, nothing contained on this website shall be interpreted as advising you.

Limitation of Liability  

In no event shall the operator, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. The operator, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this website.


You hereby indemnify to the fullest extent the operator from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.


If any provision of these terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms  

The operator is permitted to revise these terms at any time as it sees fit, and by using this website you are expected to review these terms on a regular basis.


The operator is allowed to assign, transfer, and subcontract its rights and/or obligations under these terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these terms.

Entire Agreement  

These Terms constitute the entire agreement between the operator and you in relation to your use of this website and supersede all prior agreements and understandings.

Cancellation Policy:

Less than 4 hours from the station departure time 100% Cancellation Charges
Between 4 Hrs to 8 Hrs from the station departure time 80% Cancellation Charges
Between 8 Hrs to 12 Hrs from the station departure time 65% Cancellation Charges
Between 12 Hrs to 24 Hrs from the station departure time 50% Cancellation Charges
Between 1 to 30 days before station departure time 10% Cancellation Charges

Wish you a Happy and Comfortable Journey

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